J.F. Klaus. Handbook on probation services: Guidelines for probation practitioners and managers. Rome 1998.

Table of Contents

Preface

Introduction

Background to the project

The Handbook on Probation Services

• Purposes of the Handbook
• Structure of the Handbook

What is probation?

• History of probation
• Case for probation
• Functions of probation

Emerging trends in probation

• Mediation
• Community Service Orders
• Crime prevention
• Victim's rights, services and compensation
• Restorative Justice models and other alternatives

Part one
Professional responsibilities

Information to the criminal justice agencies

Pre-sentence stage

• Pre-sentence reports (PSR)

Post-sentence/custodial stage

• Post-sentence reports
• Community assessments
• Probation casework, supervision and conditions
• Recording and accountability
• Violation/revocation reports
• Use of volunteer probation officers

Part two
Management and administration

Organizational leadership

• Organizational purpose
• Organizational "fit"
• Organizational design

Standards, staff, management and performance measurement

Research and program evaluation

Professional issues of staff

Staff qualifications and recruitment

Personnel standards and practices

Probation staff training and creation of organizational 'knowledge'

Inter-jurisdictional/international technical assistance and co-operation

Information systems and technology

Health and safety: managing risk and stress

• Managing risk - "officer safety"
• Stress in the workplace
• Facility standards

Annexes

• United Nations Standard Minimum Rules for Non-custodial Measures
• Extracts of the European Rules on Community Sanctions and Measures
• Principles and Directions for Research on Non-custodial Sanctions
• Terminology
• Bibliography